Today, my wife rang Post Office Insurance to find out about costs and possible restrictions because two years ago she had breast cancer. The telephone operative was unhelpful and offhand and he refused to stop speaking so fast that she could barely hear him. In the end he reduced her to tears and she had to end the call. (4.10pm Thursday Sept 25). This was a disgusting way to treat a potential customer and yet there is no apparent way to make a formal complaint via their website. No wonder the PO is going down faster than the Titanic.

Posted by Alan Sturgess on the 25th September 2008

We used Post Office travel insurance for a 2 week holiday to Corfu and took their single trip cover. They were the cheapest around at the time after a trawl through the internet. We went as a family of four and they were able to provide a special family policy that would cover all four of us.

Although we were fortunate enough not to have to make a claim for our trip, we did need to contact customer services after an error on the policy documents was noticed after sending. Luckily the customer service operator was excellent and a new, corrected document arrived two days later. Also having spoken to people since who took Post Office travel insurance, I have been assured that their claims process is hassle free and quick.

I would certainly recommend the Post Office for a family trip as they were the cheapest for me at the time and have also been cheapest for several of my friends recently. One thing I did notice however, is that they were not the cheapest provider when I was traveling as part of a couple but the company I did use were not as good. Sometimes I guess you get what you pay for!

Posted by Wayne Blinkhorn on the 1st July 2008

I have used the Post Office fro my Travel insurance in the past, but found them quite expensive when I compared them a few days ago.

Posted by Hazel Maunders on the 29th May 2008